SIAMIntroduction
Siam Tranship ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use SiamTranship.com.
By using our website and booking service, you consent to the data practices described in this policy.
Information We Collect
We collect the following categories of information when you use our service:
Personal Information provided by you:
- Full name
- Email address
- Phone number and WhatsApp/LINE contact
- USA delivery address (street, city, state, ZIP code)
- Thai seller name and contact information
- Fish details submitted in the booking form
- Payment information (processed securely via our payment provider — we do not store full card details)
Technical information collected automatically:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Pages visited and time spent on pages
- Referring website or link
How We Use Your Information
We use your personal information for the following purposes:
- Booking processing: To confirm and manage your transhipping booking
- Shipment coordination: To coordinate with your Thai seller and logistics partners
- Payment processing: To charge the transhipping fee through our payment processor
- Customer communication: To send booking confirmations, shipment updates, and respond to inquiries
- Service improvement: To understand how our website is used and improve our service
- Legal compliance: To comply with applicable laws and regulations
Data Sharing
Your personal data may be shared with the following parties only as necessary to provide our service:
- Shipping and logistics partners: To coordinate air cargo and delivery operations
- Payment processors: To process your transhipping fee securely (e.g., Stripe, PayPal)
- Customs and compliance: Where required for customs documentation
- Delivery providers: To arrange final delivery to your USA address
- Thai sellers: We will share your booking details with the Thai seller identified in your booking form to coordinate fish shipment
We do not sell your personal data to third parties for marketing, advertising, or any purpose unrelated to our transhipping service.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, and to comply with legal, accounting, or reporting requirements.
Booking records are typically retained for a minimum of 2 years for business record purposes. You may request deletion of your data subject to applicable legal requirements.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
Payment information is processed through PCI-compliant payment providers. We do not store complete credit card or payment card details on our servers.
No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable measures, we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Restriction: Request that we restrict processing of your data
- Portability: Request a portable copy of your data where technically feasible
To exercise any of these rights, please contact us via our Contact page. We will respond within 30 days.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience. These include:
- Essential cookies: Required for the website to function (session management, booking form state)
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
You can control cookie settings through your browser. Disabling essential cookies may affect website functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our service after changes are posted constitutes acceptance of the updated policy.
Contact
For questions, data requests, or concerns about our privacy practices, please contact us through our Contact page.